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July 2019

Dear Reader,

Ever since our humble beginnings in 1999, HighGear has emerged as a company committed to making workflow approachable for non-technical users, in a multitude of private, public, and government sectors.

No matter the nature of each individual’s role -- or whether they’re internal or external to an organization -- we’re here to help everybody do business better, and achieve a higher level of satisfaction in their relationships, transactions, and day-to-day activities in the marketplace at large.

We want to share with you what we’ve learned in the past 20 years so that you, too, can keep everyone happy; bring value to the world in your own unique way; and at your full potential.

This issue of our newsletter, "How to Streamline the Customer Experience," is the first in a series that explores how workflow automation can help an organization optimize business processes, improve visibility and streamline operations.

In this month's customer case study, we show how we helped a multi-billion-dollar, Fortune 1,000 integrated communications and logistics company streamline their digital publication processes with No-Code Workflow Automation.

Never stop improving!

Vaughn Thurman
CEO | HighGear


Are you doing everything you can to streamline the customer experience?

At HighGear, it's critical for our financial services, insurance, energy and government customers to comply with industry regulations.

If processes break down or systems fail, the stakes are extremely high for organizations in heavily-regulated industries.

Learn what's really at stake for an organization like yours and how workflow automation can keep operations running smoothly...


A financial services organization has to deliver financial or legal document(s) after an important transaction happens. There’s a need for specific documentation to fulfill regulatory requirements, and it all has to go through a specific approval process -- which means the documentation must be ready for audit when that time comes.

What’s at stake:
The end customer could lose money or other assets; face financial penalties; or even be held accountable for illegalities.


An insurance company must produce and disclose reports to the state insurance compliance division that measure data, describe those metrics, and show results. Some of the data could likely become public, and/or turn into an aggregated public metric.



Transforming Digital Publication Processes with No-Code Workflow Automation

The services division of a global, multi-billion-dollar, Fortune 1,000 integrated communications and logistics company created a digital asset management tracking and distribution platform for book, magazine and periodical titles. Each month, the company converts more than 1,000 print-ready titles into digital-friendly formats for distribution to every major online content marketplace, e-book and mobile app platform worldwide. On any given day, more than 250 titles are in various stages of production, from FTP file uploads and team task assignments to digital content conversion and file approval processes prior to final circulation.


HighGear 8.3 Release Announcement

HighGear 8.3 brings your performance data to life with colorful new Dashboard capabilities. These simple yet powerful visualizations allow users to easily display real-time gauges, column charts, and pie charts to quickly view key performance indicators, monitor important metrics, and analyze business trends. All dashboards update in real time as work is completed to provide at-a-glance visibility into the status of operations across teams, projects, and departments. Dashboards are designed with ease-of-use in mind to help end users make sure their work is on track, allow managers to verify tasks are completed, and provide executives with a high-level overview into day-to-day business operations.

  • Self-hosted customers with an active maintenance agreement can immediately download the self-installing upgrade from the HighGear customer portal.
  • SaaS customers will be automatically upgraded to version 8.3 at 10pm on Saturday, July 6th. If you have any questions please contact support@HighGear.com.
  • For support, please contact support@HighGear.com.
  • For additional licenses or services, please contact sales@HighGear.com.



HighGear Welcomes New Staff

HighGear is growing quickly! Meet our latest staff additions...

Meet HighGear’s new Marketing Coordinator, JC Discaya. JC is artistic and likes to draw and paint. She is originally from the Philippines and grew up near jungles and mountains, which helps her appreciate all that nature offers.
HighGear is pleased to introduce our new Junior Software Engineer, Jesse Wright. Jesse enjoys hiking and road cycling around Frederick and Middletown. Jesse also has time to take care of his pasture-raised chickens.
HighGear is pleased to introduce our new Product Support Specialist, Bethany Harrell. Bethany is originally from Long Island, NY, and looks forward to working with her new colleagues.

Want to Work at HighGear?


> How to streamline your customer experience
> CASE STUDY: Transforming Digital Publication Processes with No-Code Workflow Automation
> HighGear 8.3 Release Announcement
> HighGear Welcomes New Staff

> Workflow Automation
> No-Code Development
> Enterprise Task Management
> Business Process Management


HighGear Headquarters
5301 Buckeystown Pike,
Suite 490
Frederick, MD 21704 USA

Toll-Free: +1 866 640-2633

Phone: +1 301 668-2633

E-mail: info@HighGear.com

5 (risk-free) ways to
shift into HighGear
1) Learn more about how HighGear can improve your work life on our website (and while there, be sure to check out our customer resources).
2) Schedule a demo.
3) Request a free 30-day trial.
4) Ask questions to a real human.
5) Follow us on FB, Twitter, LinkedIn, and the blog.


HighGear | 5301 Buckeystown Pike, Suite 490 Frederick, MD 21704 USA | Toll-Free: +1 866 640-2633